Privacy Policy

This Policy applies to information collected when you create an account, book a walk, use My Buddy Hub, or otherwise interact with Buddy Ol’ Pals in connection with our dog-walking services.

Account & Contact Information

Your name, email address, phone number, service address, emergency contact name and phone number, and preferred method of communication.

Pet/Dog Profile Information

Your dog’s name, photo, breed, age, and weight; temperament around people and other dogs; bite history and escape tendencies; medical conditions, allergies, and treat restrictions; walking instructions; veterinarian information; special instructions; and your Pet Photo & Media Preference.

Booking & Service Information

Requested and confirmed appointment dates, times, and duration; handoff method; property access instructions (including temporary access codes, lockbox information, and entry instructions, where you choose contactless service); parking information; and any special instructions you provide.

Payment Information

We do not directly collect or store your full payment card details. Payments are processed through Square — see “Payment Processing” below.

Live Location Information

While a walk is in progress, we collect the walker’s GPS location so we can provide you a live tracking link. This location data is tied to the walk itself, and the tracking link expires once the walk ends.

Photos & Media

Photos you upload to your dog’s profile, photos your walker takes during or after a walk (included in your Walk Report Card), and, if applicable, a photo documenting a safety incident.

Feedback Information

Any private star rating and comment you submit about a completed walk, and any optional tip you choose to send.

Communications

Records of the transactional emails we send you, including booking confirmations, payment receipts, walk updates, cancellation notices, and Walk Report Cards.

We use the information described above to:

• Create and manage your account and your dog’s profile
• Schedule, confirm, and provide dog-walking services
• Process payments, refunds, and optional tips
• Communicate with you about your bookings, including confirmations, updates, and receipts
• Provide live GPS tracking during an in-progress walk
• Respond to safety incidents, emergencies, or urgent situations involving your dog
• Enforce our Terms & Conditions and Cancellation Policy, including assessing cancellation fees
• Improve our services and respond to customer feedback
• Comply with applicable law, including Florida’s rabies vaccination requirements

We do not sell your personal information. We share information only as reasonably necessary to provide our services, specifically with:

• Supabase, our database and file-storage provider, which hosts your account, dog profile, booking, and photo data
• Square, our payment processor, which handles all payment card information
• Resend, our email-delivery provider, which sends transactional emails on our behalf
• Google, whose Maps service powers the live walk-tracking map shown to you during a walk
• Your assigned dog walker, who receives the information reasonably necessary to safely provide the service (e.g., access instructions, temperament, medical/behavioral disclosures)
• Emergency contacts or veterinary providers, if we reasonably believe contacting them is necessary to protect your dog’s health or safety
• Law enforcement or other parties, if required by law or to protect the safety of a person or animal

We do not use third-party advertising or analytics trackers on our website or customer portal.

All payments are processed through Square, using Square’s hosted Checkout page. We never receive or store your full card number, expiration date, or security code — that information is handled entirely by Square in accordance with Square’s own privacy policy and applicable payment card industry standards. We retain only the transaction identifiers Square provides us (such as payment and order IDs) so we can match a payment to your appointment.

Photos taken during or after a walk may be used to provide you with a Walk Report Card or service update. Separately, when you create or edit your dog’s profile, you may choose whether photos or videos of your pet may be used for public marketing, social media, or promotional purposes, by setting your “Pet Photo & Media Preference.” This preference applies unless and until you change it, and can be updated at any time from your dog’s profile.

We use a small number of strictly necessary cookies to keep you securely signed in to My Buddy Hub. We do not currently use advertising cookies, analytics trackers, or similar technologies to monitor your activity across other websites.

We retain account, booking, and payment-record information for as long as reasonably necessary to provide our services, maintain accurate business and financial records, and comply with applicable legal, tax, and insurance requirements. If you close your account, we may retain certain records (such as past booking and payment history) as required by law or for legitimate business purposes such as dispute resolution.

We use reasonable administrative and technical safeguards designed to protect your information, including access-controlled database storage and encrypted connections. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

You may:

• Review and update your account and dog profile information at any time through My Buddy Hub
• Change your Pet Photo & Media Preference at any time
• Request a copy of the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your account and associated information, subject to our ability to retain certain records as required by law or for legitimate business purposes (such as completed transaction history)

To make a request, contact us using the information in “Contact Us” below.

Our services are intended for use by adults. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can address it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Material changes will be communicated through the website, application, email, or other reasonable means. This Policy applies prospectively from its stated effective date.

This Policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, contact us at info@buddyolpals.com.